Since perfume is a sensitive liquid product, having a clear and strict policy is essential for your Saudi Arabian market. Here is the Refund & Returns Policy for Bonum Touch in professional English.
Refund & Returns Policy
At Bonum Touch, your satisfaction is our priority. We take great care in packaging our fragrances; however, if you receive a damaged, defective, or incorrect item, we are committed to making it right through a replacement or a full refund.
1. Return Conditions
To ensure a smooth return process, please adhere to the following guidelines:
Inspection Upon Delivery: We strongly recommend checking your order in the presence of the delivery agent.
Reporting Issues: If any defect or error is found, notify our Customer Service Department immediately with clear photos of the product and packaging.
Validity Period: Claims must be made within 24 hours of receiving the product.
Return Window: Once a claim is approved, the product must reach our facility within 7 days. Returns sent after this period will be considered void.
Product Integrity: For hygiene and safety reasons, used, altered, or opened liquid products cannot be considered for exchange or refund.
Seal Policy: The return policy is not valid once the original seal of the perfume box has been broken or if the product simply does not suit your personal olfactory preference.
Documentation: The original invoice/shipment receipt must be included with the returned item.
2. Shipping Costs for Returns
Defective/Incorrect Items: If the error is ours (damaged or wrong item), you will not be charged any additional shipping fees for the replacement.
Exceptional Circumstances: In specific cases where a return is accepted for other reasons, the customer is responsible for all associated transportation and shipping costs.
3. Refund Policy
Once your return is inspected and approved, you can choose between two options:
Store Credit: Receive a credit balance to be used for future purchases at Bonum Touch.
Original Payment Refund: The amount will be refunded to your original payment method (Mada, Credit Card, etc.).
Processing Time: Refunds are typically processed within 3 to 7 business days from the date the return is approved.
For Further Assistance
If you have any questions regarding our Refund & Returns Policy, please contact our support team:
WhatsApp/Phone: [Insert Your Saudi Contact Number]
